
TroubleShooting & FAQ’s
See below helpful answers to FAQ’s & Troubleshooting Instructions for common tasks.
No. You may have a wire break. Call Pet Stop 404-536-6770 ASAP!
How to put your New Surge Protector back on your transmitter/power outlet:
1) Untwist both sets of black wires Loop/Transmitter
2) You should see a small piece of exposed copper wire on each end of the four wires
3) Locate the 2 black wires following them up into the transmitter.
4) Place those transmitter wires into the new surge protector by pressing the black tabs labeled on the surge protector as “TRANSMITTER” press the black tab & push the wire under that black tab. Make sure the copper wire is making contact (not pushing the jacket portion of the wire under the tab)
5) Locate the last 2 wires seeing them traveling towards the outside
6) Place those two “LOOP” wires into the new surge protector by pressing the red tabs labeled “LOOP” making sure the copper wire is making contact by pressing the red tab and pushing them under the tab (not pressing the jacket portion of the wire under the tab)
7) Plug the surge protector in the outlet and plug the power supply into the surge protector
If the LED lights up and no beeping happens check to make sure the collar/collars are activating at the fence, and you are good to go!